Shipping policy

Shipping Policy

Last Updated: June 20, 2026

Thank you for shopping with Urban Crest. We are committed to delivering your order as quickly and efficiently as possible.

Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times are as follows:

Singapore: 2–5 business days
International Orders: 7–21 business days

Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Fees

Shipping costs are calculated at checkout based on your location and the selected shipping method.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number (if available) so you can monitor your package's progress.

Customs, Duties, and Taxes

For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities. Urban Crest is not responsible for delays caused by customs processing.

Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete. Urban Crest is not responsible for orders delivered to incorrect addresses provided by customers.

Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue and provide assistance where possible.

Delays

While we strive to deliver all orders promptly, Urban Crest is not liable for delays caused by shipping carriers, customs, weather conditions, or other circumstances beyond our control.